Q. What type of cars do you use?
A: The cars we use are:
- Ford Mondeo or similar (for Standard transfers)
- Mercedes E-Class and Audi A6 (executive transfers)
- Luxury: Mercedes S-Class and BMW 5 Series GT
- Mercedes Viano
- Mercedes Sprinter (Minibus 12 / 18 pax)
- Buses (up to 54 pax)
- Jaguar X-Type and limousines (wedding cars)
Q. What happens if my flight is delayed?
A. We always wait for our clients. We check the details of every flight that we are waiting for, so we know if there are any delays or problems and will meet you when the flight actually arrives - even if it is early!
Q. How do I find my transfer driver at the airport?
A. Your transfer driver will be waiting for you at arrivals in the new Terminal 3 and will be holding a sign with your name on it. If there occurs any incident we should know about, you can easily contact your driver calling our emergency phone +34 952 96 27 10
Q. What facilities do you have for small children?
A. Baby and child seats are available for 5 euros a trip.
Q. How much luggage can you fit in your cars?
A. There is room for 2 large suitcases or 3 medium suitcases in a 5 seater transfer and up to 7 large suitcases in a minibus.
Q. Will the driver help me with the luggage?
A. One of the many features that differentiate us from other companies is this detail. The driver will be waiting inside the airport and immediately help you with your suitcases. This function of the driver is part of our company philosophy, offering the most comfortable journey possible.
Q. Are your transfers and drivers insured?
A. All our cars have insurance according to the EU regulations and this covers both drivers and passengers
Q. Is this a 24 hour service?
Answer: Yes, it is. As long as you have a confirmed reservation. We work 7 days a week during office hours from 9 am to 11 pm without exception - even on public holidays!
If you have any questions about our transfer service, please feel free to email us at firstname.lastname@example.org
Q. Night time Transfers
A. For Transfers between 11 pm and 7 am you have to pay in advance adding an amount of 10% night time surcharge. On the total price is added 10% VAT.
Q. Can i change my transfer?
A. If you need to change any detail of your transfer, either the destination, the type of vehicle or even the date, you can do so without problems making your request some time in advance. For last minute changes please call our emergency number.
Q. Cancellation fees?
A. Contact us for cancellation fees.